Overview

Team Leader – Call Centre Job in Sydney NSW at people2people –

The Company:
This award-winning, ASX listed organisation within the financial services industry is known for their commitment to delivering exceptional customer service, adaptable business offerings, and high employee engagement. Head quartered in Sydney’s CBD, the business is looking for a Team Leader to lead, mentor and support a high performing customer service agents in a call centre environment.

The Role:
Leading and developing a team of 20+ customer service agents

Identifying and implementing strategies to improve team performance and create efficiencies

Ensuring team and individual KPIs and SLAs are met

Producing a range of reports and utilising those insights to influence decisions

Contribution to development and delivery of multi-channel customer engagement strategy

Provide appropriate training, development, cross-skilling and feedback for employees

Build relationships with internal & external stakeholders ensuring the company values are met

Skills & Experience:
Solid experience in a leadership role within a contact centre environment – ideally from finance, insurance, or credit

Demonstrable experience driving and implementing change

Exceptional people management skills

A strategic mindset with strengths in influencing, process improvement, and planning

Excellent computer skills across MS Office and CRM applications

Benefits:
Base of up to $90K + super + bonus

Modern and conveniently located office in the Sydney CBD

Extensive onboarding and product training

Business promotes and encourages personal & professional development

Excellent company benefits including paid birthday leave and 3 days addition summer days leave, wellbeing fund + more

Future career development opportunities

Sociable and dynamic work culture, emphasis on company and team events

Location: Sydney CBD with the option to work from home 2 days per week

If you are interested in developing your sales career with a well-regarded organisation, then APPLY TODAYor call Jade Evans on 8270 9707 to have a confidential discussion about the position.

About the Company

Company: people2people –

Company Location:  Sydney NSW

Estimated Salary:

About people2people -