Regional Support Specialist Team Lead Job in Bayswater VIC at Siemens Healthineers –
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?
We currently have a fantastic opportunity for a Regional Service Delivery Team Lead – Healthcare IT to join our IT Service team based in Melbourne. This position is responsible for 1st and 2nd level incident management support for internal and external customers by phone, incident management system and e-mail for Siemens Healthcare IT product lines (Medicalis, RIS, PACS, Cardiology PACS, VNA and Advanced Visualisation systems) for the Asia Pacific region.
Quality and Safety is a key responsibility of all our employees and as a Team Leader you will ensure that this focus is upheld and work with the relevant stakeholders to support process improvements.
You will be a strong mentor, coach and leader of your team ensuring that they achieve their potential in professional growth.
You will work with Sales, Marketing and Operations to ensure that our customer obligations are achieved, and you will take ownership of escalations.
You will be passionate about Healthcare and work towards supporting the growth and customer satisfaction of our business.
Provide remote technical support to customers in a professional and timely manner, taking full ownership of the issue through to resolution.
Analyse the incident and when required, coordinate onsite resources or escalate to Headquarters to resolve the issue.
key stakeholders ensuring the customer is regularly informed.
Providing expert and high level technical support and knowledge to the onsite Siemens Engineers and Application Specialist during installations, maintenance or breakdowns.
Further enhancing your technical knowledge and skills by participating in customer projects (new or upgrades), remotely or onsite (as required). Reviewing product upgrades through information from Headquarters, group workshops or attending training courses.
To be successful in this role:
- It is essential that you have a tertiary qualification in either Technical, Engineering or a Scientific qualification.
- Previous people leadership experience in coaching, mentoring and leading teams.
- You will have extensive experience in Healthcare IT with knowledge of DICOM, HL7, API, Windows OS, Linux OS, Oracle, SQL DB and Web applications.
- Knowledge of Microsoft Azure would be an advantage.
- Experience in Siemens products would be an advantage.
- You will have strong interpersonal skills with proven customer service experience.
- Your strong communication skills across all levels of a business is critical to this position.
- You will be proactive, self-driven and have a strong sense of purpose.
- Your ability to work as part of a global virtual team will see you succeed in this role.
- An additional language within the Asia Pacific region would be an advantage.
You must be able to provide evidence of your eligibility to work in Australia.
In order to push the boundaries in our exciting and challenging industry, our shared sense of common purpose guides our decisions and day-to-day work. We work in a flexible and dynamic environment that allows for our own priorities. And while we respect each other’s individuality, we are proud of the high level of team spirit we share.
If you want to join us in transforming the way healthcare is delivered, get in touch with us today.
Applications close 8 October 2021 or sooner if sufficient applications are received.
Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.
Check our Careers Site at Siemens Healthineers career page
We look for diversity and are an equal opportunity employer.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
Organization: Siemens Healthineers
Company: Siemens Healthcare Pty. Ltd.
Experience Level: Experienced Professional
Job Type: Full-time
About the Company
Company: Siemens Healthineers –
Company Location: Bayswater VIC