IT Service Desk Analyst Jobs in Melbourne VIC at people2people

Title: IT Service Desk Analyst

Company: people2people

Location: Melbourne VIC


We are recruiting on behalf of a top-tier law firm that has history spanning over two hundred years.

Over this time, they have grown in scale and reach now offering clients a global network of tens of offices in locations across the globe.

They are passionate pioneers for diversity and inclusion within their practices, as they truly believe there is enormous strength in the unique backgrounds and life experiences their people bring to the firm.

The firm uses technology to support all aspects of its business to enable communication and collaboration capability. Our team of technical and project-focused experts work together to resolve challenges, by creating robust and sustainable solutions for the business.


As an IT Service Desk Analyst, you will be responsible for the delivery of end user and systems operations support and join a supportive Information Technology team.

Duties will include ad-hoc end user and desktop support via the Service Desk, calls or in person, systems operations, records administration as well as second level technical support.

Your responsibility as an IT Service Desk Analyst will be to deliver high quality customer service to support the business throughout the Firm.

You will need to be willing to work on a 24×7 after hours support rotating roster (including weekend and after-hours support), for which all work is remunerated.


To be successful in this IT Service Desk Analyst position, we require to have:

Working knowledge of MS Office and Windows

The ability to thrive in a busy, fast-paced environment and be able to manage and prioritise multiple tasks and operate calmly under pressure.

Exceptional customer service skills.

Strong technical, analytical and problem-solving skills.


Their IT Team is looking for a Service Desk Analyst who has the desire to learn and develop their career with them. They are passionate about supporting you on your journey and will give you access to their career framework when you join, providing a clear understanding of high performance at each career stage.

Salary on offer is up to $80K package plus other benefit such as flexible working, committee groups, financial incentives, health and wellbeing initiatives.


Please use the appropriate link to apply unless you have any questions beforehand, then please call Aimee on

03 9098 7433


About people2people