Customer Service Representative – Ocean Freight Jobs in Melbourne VIC at people2people

Title: Customer Service Representative – Ocean Freight

Company: people2people

Location: Melbourne VIC

Global, industry-leading logistics providers

Close to home with parking on site

up to $70,000 + Super


This organisation is one of the world’s leading logistics providers across land, air and sea. With a global reach, they partner with global businesses to deliver outstanding results for their customers. With more than 80,000 employees worldwide, they are leaders in their space


Reporting to the customer service supervisor and working within the air freight team, this role will be the first point of contact for customers with incoming queries

Your day to day will look like;

Delivering a high level of customer service through inbound and outbound communication to customers regarding the progress of their air freight order by working closely with Sales, Operations and Account Management colleagues

Informing customer about new products, and best practice to ensure optimal outcomes for the organisation and customer

Work alongside accounts to assist in any invoice queries

Resolve or escalate any customer complaints to ensure repeat business

Identify and communicate process improvements to management


You will have a customer focused attitude and enjoy working as part of a team in a fast paced environment.

In addition;

Proven experience in a similar role, ideally within air or sea freight, import export or logistics/3PL

Excellent communication skills, you are able to adjust your communication style to the stakeholder you are engaging with

A high level of attention to detail (made apparent in your resume)


Work with a global team of 80,000 to ensure customers are happy

Close to home with parking on site

Special discounts on a variety of personal electrical goods

Salary packaging and novated leasing options available

Career progression opportunities available

Salary on offer is up to $70,000 + Super for this position


We are actively recruiting for this role, so if this opportunity sounds like the perfect fit, please don’t hesitate to


via the links provided. Any further questions can be directed to

Jessica Hickey

at people2people recruitment on

03 9098 7439

Candidates will be contacted via phone or email in regard to next steps.

About people2people