ASSISTANT FRONT OFFICE MANAGER Job in Sydney NSW at Hyatt Regency Sydney –

At Hyatt, our purpose is to care for people so they can be their best – where we get to know others as unique individuals so we can design and deliver personal experiences through courtesy and a sense of fun!

The Role

This is an exciting opportunity to manage Australia’s largest room inventory. Reporting to the Front Office Manager, we are looking for a team/people-oriented energetic Assistant Front Office Manager who will drive guest satisfaction throughout the Front Office environment. This position will be responsible for managing the Front Desk, Front Service (including Bell & Valet), Concierge, and Communications Centre teams. Working as part of a larger management team you will show a flexible, hands-on approach to meet operational demands.

Responsibilities include:

  • To manage the varied aspects of Front Office operations
  • Driving guest satisfaction, World of Hyatt enrollments, and upsells through varied strategies
  • Training the team to ensure that brand/service standards are consistently met
  • Succession planning and creating a training environment throughout the team
  • To respond to and coordinate emergency situations in a professional manner
  • Ensuring that credit and cash handling policies are consistently adhered to


To be successful in this role you must:

  • Be an inspirational people person, that is passionate about developing and mentoring a team
  • Previous experience in managing and influencing a large team in a 5-star hotel environment is essential
  • Strong problem-solving skills and the ability to think on your feet
  • Have the ability to work under pressure and to meet conflicting deadlines
  • Holder of a permanent Australian visa with appropriate work rights

Proven groups involvement and prior experience managing bell & valet teams will be looked upon favourably.

With enriching work comes amazing rewards! Just some of our associate benefits include:

  • Complimentary accommodation at selected Hyatt properties worldwide
  • Learning & Development opportunities
  • Discounted accommodation rates for associates as well as friends and family
  • Discounted city car parking
  • Fully laundered uniforms

Only applicants with permanent Australian working rights will be considered for this role.

About the Company

Company: Hyatt Regency Sydney –

Company Location:  Sydney NSW

Estimated Salary:

About Hyatt Regency Sydney -